Shipping Info



HOW LONG WILL ORDER PROCESSING TAKE?

Our processing time can take from 2-5 working days from the day you order – excluding weekends and holidays. During the holidays, processing times may take longer. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out

 

HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?

When your order is carried out you will receive email notification with tracking number. Shipping depends on your location. Domestic US shipping usually takes up to 5 working day. International shipping usually takes from 10 - 15 working days, depending on your location.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

WILL I RECEIVE A TRACKING NUMBER?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

 

I ORDERED MULTIPLE ITEMS BUT I HAVE ONLY RECEIVED ONE/SOME OF THEM. WHY?

Don't worry, your items are on it's way. We are dispatching different types of items from different locations (all based in US). Therefore Stickers, Phone Cases and other accessories are shipped separated  from our Apparel.

The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.

 

HOW DO I SET MY SHIPPING ADDRESS?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter “č” to “c”.

 

I PLACED AN ORDER BUT I DIN NOT RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT'S GOING ON?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please email our support team at info@merch-shop.com.

 

MAY I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?

We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at info@merch-shop.com and we will do our best to accommodate that change, BUT we cannot make any promises. These changes may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.  In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.

 

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

WHAT CAN I DO, IF MY CREDIT CARD ACCOUNT IS IN A CURRENCY OTHER THAN US DOLLARS?

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.